Frequently Asked Questions

Where do I begin?

All staff must take the Company Culture and Standards Course first. Once that course is completed, you can progress to the collection of courses for your role- Event Support (ES) or Event Manager (EM). The courses for each role are marked in the order you should take them.

What if I need help, or if something is glitching on the site?

No problem! Email us anytime by clicking Help then "Ask a Question" in the top menu bar or by clicking here.

What is the News Feed for?

The Community is a great place to connect with your colleagues nation wide! From filling everyone in on a hot software tip, to asking an event-related question, to looking to carpool to an upcoming event, we wanted to have a place where all of our staff across the country could join together whenever they wanted or needed to. You can tag an admin or another user, join Groups for your city or region, and you can even send messages to each other right here on the site.

It's taking me a long time to complete my course. Will I be paid additional training time?

All coursework is designed to be reasonably completed in the amount of paid training time provided to you, so please plan out your training time accordingly. You will not be automatically paid for additional training time unless this was previously approved prior to beginning your coursework. You are more than welcome to review any previously completed coursework or documents outside of your paid training hours at any time, but this is not required.

TIP:
You don't need to complete your paid training all in one session - you can come back as many times as you want to fit your schedule! As long as you are: a)keeping track of the time you spend training, b)meeting the amount you were assigned, and c)completing your training by the deadline, we want you to feel comfortable training at a pace that fits your life. 

If you have a documented learning difference or challenge, we are happy to work with you to make sure your training can be completed. Contact us with any questions.

What does LIFE stand for? 

Leaders in Fundraising Excellence.

Is LIFE Event Staffing an auction staffing agency only? 

LIFE started as an auction staffing agency, and while it remains our primary focus, we’ve partnered with industry professionals such as Fello and One World Rental to provide technology needs for our clients.

I am not sure who to reach out for questions I have? 

Well it depends on what your question is about! See a list of LIFE employees and their roles so you know who to reach out to: 


Chi Tran: All things operations

Christian Scott: All things training

Danielle Wilson: All things sales 

Hailey Field: All things training

Iris Moore: All things staffing (except Givergy)

Johanna Batterby: All things billing

Loretta Lizzi: All things onboarding 

Lauren Batterby: All things LIFE

Max Romer: All things marketing

Michael Hughes: All things Givergy

Nancy Cullen: All things staffing (except Givergy)

Sara Molina: All things staffing for FELLO


Still not sure? No problem! Just email support@lifeeventstaffing.com and they'll forward the email to the right person. Please note this is an email address that is not monitored on the daily basis, so expect delays. 


When do I get paid? 

Events that take place between the 1st and 15th of the month get paid at the end of the month (30th or 31st); and events that take place between the 16th and 31st of the month, get paid the month following on the 15th. 

Can I be paid by check?

We recommend using direct-deposit for your convenience as it is the quickest way to receive your payment. However, payment via check is also an option. To set up direct deposit, please log into the Armada App and select the Update Payment Info button. For check payment, please contact support@lifeeventstaffing.com.


When do I get my tax form 1099 or W2 (California residents only)? 

You will receive your 1099 or W2 (depending on which state you reside in) via mail by the end of January. Our plan is to move to digital form by 2024, which means you would get your tax forms via email and quicker.


Note: California residents are paid via Paylocity. Everyone else gets paid via Bill.com. Paystubs are available through either portal. 


Is there a meal stipend?

Local events do not have a meal stipend, you must make your own meal arrangement(s). Clients are encouraged to provide meals at events but it is not guaranteed. Travel events (75 miles one way) have a $50 per diem stipend, which will automatically be added to your event pay. Expenses are not needed. 

Where do I submit expenses for travel events? 

BILL and TravelPerk are our expense platforms for travel events. To learn more about how to set up your account or navigate the platform, click here.

How do I book travel accommodations? 

TravelPerk is the platform we use for travel accommodations. To learn more about how to set up your account or navigate the platform, click here.

Do you have a recruiting referral program? 

Yes! All you need to do is visit this link.

What should I wear to an event?

All-black business attire. Read more about our dress code guidelines here

Where do I get my equipment?

Event Managers (EMs) are required to provide their own laptop to run the event.