Frequently Asked Questions
Where do I begin?
What if I need help, or if something is glitching on the site?
What is the News Feed for?
It's taking me a long time to complete my course. Will I be paid additional training time?
TIP: You don't need to complete your paid training all in one session - you can come back as many times as you want to fit your schedule! As long as you are: a)keeping track of the time you spend training, b)meeting the amount you were assigned, and c)completing your training by the deadline, we want you to feel comfortable training at a pace that fits your life.
If you have a documented learning difference or challenge, we are happy to work with you to make sure your training can be completed. Contact us with any questions.
What does LIFE stand for?
Is LIFE Event Staffing an auction staffing agency only?
I am not sure who to reach out for questions I have?
Well it depends on what your question is about! See a list of LIFE employees and their roles so you know who to reach out to:
Chi Tran: All things operations
Christian Scott: All things training
Danielle Wilson: All things sales
Hailey Field: All things training
Iris Moore: All things staffing (except Givergy)
Johanna Batterby: All things billing
Loretta Lizzi: All things onboarding
Lauren Batterby: All things LIFE
Max Romer: All things marketing
Michael Hughes: All things Givergy
Nancy Cullen: All things staffing (except Givergy)
Sara Molina: All things staffing for FELLO
Still not sure? No problem! Just email support@lifeeventstaffing.com and they'll forward the email to the right person. Please note this is an email address that is not monitored on the daily basis, so expect delays.
When do I get paid?
Can I be paid by check?
We recommend using direct-deposit for your convenience as it is the quickest way to receive your payment. However, payment via check is also an option. To set up direct deposit, please log into the Armada App and select the Update Payment Info button. For check payment, please contact support@lifeeventstaffing.com.
When do I get my tax form 1099 or W2 (California residents only)?
You will receive your 1099 or W2 (depending on which state you reside in) via mail by the end of January. Our plan is to move to digital form by 2024, which means you would get your tax forms via email and quicker.
Note: California residents are paid via Paylocity. Everyone else gets paid via Bill.com. Paystubs are available through either portal.
Is there a meal stipend?
Where do I submit expenses for travel events?
How do I book travel accommodations?
Do you have a recruiting referral program?
What should I wear to an event?
Where do I get my equipment?
Event Managers (EMs) are required to provide their own laptop to run the event.
GiveSmart: If the Organization has requested equipment it will have been mailed directly to the client, and the return of the equipment is their responsibility.
Givergy: Your equipment will have been delivered to the venue prior to the event. Please contact the Givergy Support WhatsApp group if you are having trouble locating it upon arrival.
Handbid: It is the responsibility of the Organization to provide devices for LIFE Support Staff.
Classy Live: It is the responsibility of the Organization to provide devices for LIFE Support Staff.
Greater Giving: It is the responsibility of the Organization to provide devices for LIFE Support Staff.
ClickBid: If the Organization has requested equipment it will have been mailed directly to the client, and the return of the equipment is their responsibility.