PLATFORM TRAINING / GIVESMART

Introduction

  • Pre Event Call: When you are booked on a GiveSmart event an introduction will be made to the organization 1 week prior to your event. You will then set up a pre-event call directly with the client. 
  • Running Order: Please use our Run of Show Template here to record all event details so you are event ready.
  • Equipment: You will be required to provide your own laptop for this event. GiveSmart uses a third party rental company called Fello for their iPads and swipers and all clients are advised to provide these for our support staff.
  • Event Feedback Form (Mandatory): Please use our Post Event Feedback Form here to feedback about your experience post event. This MUST be filled out before 10am the next working day.


IMPORTANT: If the client contacts you for any other reason outside of this pre-event call before or after your event please let Chi know and cc her in on all communication. It is NOT a part of your role to assist them with the platform prior to their event. We must always refer them back to GiveSmart.

Training

Online Training MUST be completed prior to your first event

GiveSmart Demo
Here is the link to the GiveSmart Demo Site: https://e.givesmart.com/s/:DSNc2eMQBEK/e/obK/a/home/

Event Support Access Login Info:
Event Support username (not case sensitive): EventSupportLES
Event Support password (case sensitive): Welcome1!

Event Manager Access Login Info:
Event Manager username (not case sensitive): EventManagerLES
Event Manager password (case sensitive): Welcome1!

Training Videos

Event Support training: If you are a new event support to GiveSmart or just need a refresher please use the link below and follow the volunteer training videos.

Additional Documentation

GiveSmart Knowledge Base: https://help.givesmart.com/help